Shipping & Orders
Lead Times
Please expect a 3-5 day lead time once the order is received. Most items are made to order and are shipped out as soon as possible. Lead times may be affected by current order volume or material shipping delays; we’ll do our best to keep you informed.
If you’ve waited longer than the expected lead time and haven’t received tracking, please contact us: cs.alvinskicustoms@gmail.com
Where is my order?
Once you receive tracking, the remaining shipping time will be based on the service selected.
If your order seems to be stuck at any stage of shipping for an exceptionally long time, please contact us: cs.alvinskicustoms@gmail.com
International Shipping
We offer economy shipping options worldwide with full tracking to most major countries.
Please be informed of your local laws and any relevant duties or customs that may be incurred on your purchase.
Order Cancellation
After the order has been fulfilled, it cannot be canceled. In this scenario, please refer to the return policy. As long as the order has not been fulfilled, you will have up to 5 days after the order is placed to cancel without a cancellation fee.
The cancellation fee is based on the transaction fee for processing your payment:
- For Domestic Cancellation [Shopify Payments]: 2.9% + $0.30
- For Domestic Cancellation [PayPal Express Checkout]: 3.5% + $0.49
- For International Cancellation [Shopify Payments]: 3.9% + $0.30 + Currency Conversion Fee (1.5-2%)
- For International Cancellation [PayPal Express Checkout]: 5% + Fixed Fee (based on currency) + Currency Conversion Fee (1.5-2%)
Preorders may be cancelled at any time before fulfillment without any fees.
To cancel your order, please contact us: cs.alvinskicustoms@gmail.com
Contact Us
If you have any further questions, feel free to contact us: cs.alvinskicustoms@gmail.com
Please include any relevant information to help us resolve your issue.
Please allow for 2-3 business days for us to respond to your email. If we manage to miss it, please send us a reminder or contact us via Instagram.